Request access to Edge Services

Prerequisites

No. 1 Must have a DestinE Platform account

To raise support ticket, you must have a DestinE Platform (DESP) account. If you need to register, see article How to create a DestinE Platform account.

No. 2 You must be signed in to DESP

To have all of the options mentioned in this article available to you, you must be signed in to DESP as well. If you see your user name in the upper right corner of browser window for page DestinE Platform, you are good to proceed.

Step 1 - Request access to Edge services

Request access to one or multiple DestinE Edge Services by sending a request to the same platform support page: DestinE Platform Support.

Click on Contact us button (scroll down if needed)

and enter your data into this form:

Raise your request by filling in all of the required data. These three are special because you will have to select a value from the offered alternatives:

Issue type

User request (the other option is Anomaly)

Relevance

Routine (alternative is Outstanding)

Involved Service

If you had DESP account but were not logged in, you would see only the two options – User Registration and General.

If you are logged in to DESP Platform, you will see a menu with more than two dozen options.

Choose this one:

Destination Earth Data Lake – Request EDGE services access

as you are asking for access to EDGE services on this occasion.

Here is a complete list of Involved Services at the moment of publishing of this article.

Edge services at DESP

Destination Earth Data Lake

HOOK Service (FaaS - Workflows)

Harmonised Data Access (HDA)

Islet Computing Service (IaaS - PaaS)

Islet Storage Service (S3)

STACK Service (SaaS – Jupyterlab - DASK - OpenDataCube)

Request EDGE services access

Non Edge services at DESP

User Registration	General	Aviso	DEA
Data Cache Management	DeltaTwin	DestinE Streamer	EDEN
Earth Data Hub	GeoAI	IAM	Insula Code
Insula processing	MiniDEA	Polytope	SesamEO
Tourism Digital Twin	VizLab	Web Portal

The content of this list can change in time so take that into account when applying.

These services are explained in option Services on DESP Platform page. See article Overview of DestinE Platform for DEDL users for general introduction to DESP Platform.

Step 2 - EDGE services will contact you

You will be contacted by EDGE services support directly to handle your request.

The email will contain a specific form to understand better your project and request.

It will look like this:

Send the relevant data and await further communication with the DESP team.

Warning

A change of email address at DESP level may result in loss of access to a part of the DEDL services.

In the event of such a change, you are required to resubmit a request for DEDL Edge Services, providing the updated user information.