Request access to Edge Services
The Destination Earth Core Platform (DESP) is the main public entry point to the DestinE system. You can browse available services without registering, but access requires a registered account, as mandated by the European Commission. Only registered users are permitted to request and use DestinE services.
What we are going to cover
Edge Services
Edge services refer to near-data processing services:
These services enable large-scale data processing directly near the data sources and are resource-intensive by design. Due to their demand and infrastructure costs, access is limited and must be formally requested and approved.
To gain access, you must meet two additional requirements:
You must be a registered user with upgraded access approved by the European Commission. See the eligible categories in article Project types in My DataLake Services.
The DestinE Platform Internal Evaluation Board reviews and approves all requests (the “operator” in the UI). Only after obtaining this approval can a user be authorized for specific Edge services.
Prerequisites
No. 1 — An active DestinE account
You must have a valid DestinE account on https://platform.destine.eu/.
Create an account: How to create a DestinE Platform account
Manage an account: Managing an existing account on DestinE Platform
No. 2 — An active profile on My DataLake Services
My DataLake Services lets you create and manage your profile, projects, users, and system resources.
Overview: My DataLake Services
Create a profile: How to create a profile on My DataLake Services
When your profile is created successfully, you automatically gain access to HDA without needing to create a project. By default, the following roles will be active:
hda-public-data-access
hda-low
No. 3 — Access to a project with Edge Services
Edge Services are only available within a project. To use them, you must either:
Option 1 — Create a new project with Edge Services enabled
Submit a new project request See: How to create a project on My DataLake Services
You can request Edge Services during project creation.
Additional services can be added later, subject to operator approval.
Wait for operator approval The operator will approve or reject your project based on the requested resources.
Once approved, you can immediately start using Edge Services.
Option 2 — Join an existing project with Edge Services enabled
You can also gain access by joining an existing project that already has Edge Services enabled.
In this case, you must be a member of that project’s team and receive an invitation code from the project’s owner or administrator.
Invitation procedure: How to invite a user to a project on My DataLake Services
User management: How to manage users within a project on My DataLake Services
How to request access to Edge Services
Tip
Before requesting access, ensure that your DestinE account and My DataLake Services profile are fully configured and linked to a project.
Step 1 – Add roles to a project
You may need to request a role if:
You skipped requesting an Edge service during project creation
You want to request different access roles for HDA
You want to upgrade/change quota roles
Step 2 – Choose which role to request
This step is done in My DataLake Services.
Roles are divided into:
Access roles – define which services you can use (e.g., Islet, Hook)
Quota roles – define resources (CPU, RAM, storage)
Note
Both access roles and quota roles are usually required.
Navigate to Role requests:
You should see a page similar to this:
Role requests shown on screen
Use the Services section to:
Request access to a new service → Request access
Change permissions → Edit access
Then complete the Request access form (Access roles + Quota roles). Provide a clear justification.
Example justification:
We process around 10 TB of satellite imagery per month. Higher quotas are needed to support concurrent workflows efficiently.
Example form:
Role request page for stack-dask service
Step 3 – List role requests
A list of role requests
Two options are available:
- Details
Shows submitted form, selected quota, and operator comments/logs.
- Delete
Available only for PENDING requests. Confirm deletion → request marked as REJECTED (user-deleted).
Confirm deletion of this role request
Step 4 – Requires operator approval
Requests are reviewed by the operator (2–5 business days).
Rejected requests → see Comment in Logs.
Approved requests → status APPROVED, visible in Active roles.
Role requests APPROVED
Step 5 – List active roles
Menu: Access → Active roles.
List active roles
Step 6 – Change assigned roles if needed
You may upgrade/downgrade quotas via Edit access.
Choose Edit access to modify a service
If only one role exists → no options available:
No options available for this service
Troubleshooting
My request is stuck in PENDING – Contact Support
My request was REJECTED – Check operator comments in Logs, resubmit
Cannot find Role Requests tab – Ensure you are logged into My DataLake Services, not the Core Platform
Quota denied – Provide more justification (project size, data throughput)
How to remove access to a service
Users cannot self-remove access. Contact Support with project + service details.
To close your My DataLake Services account, contact Support.
Important
Any issues with project setup, role assignment, or access delays should be reported directly to DestinE Support.