FAQ/Troubleshootings

This section contains some answers to HDA known issues.

• My request is failing due to unsupported provider
• My search or items request returns 0 items
• Expected products within the specified datetime range from my search or items requests are missing from the result
• My filter on items properties does not return the expected results
• DEM items with no support for datetime filter
• Collection discovery BBOX filter not available
• HDA quotas exceeded
• Queryables endpoint returns 400
• Status page for Destination Earth Data Lake services
  • Links for the DEDL status pages
  • Understanding the status page layout
  • The services tracked
  • Service availability states
  • Understanding the Service Status Over Time
  • Services affected
  • Define time period
  • Apply filters
  • What To Do Next